Purpose decides
what’s necessary.
Purpose-driven transformation for organizations that have outgrown the way they’re run.
Purpose-driven transformation for organizations that have outgrown the way they’re run.
A non-profit where two or three people made every decision. A bank with its customer data split across CRMs. A kitchen taking about 70% of its orders through one app. Different rooms, same structure.
Cost: more pillars aren’t free. A committee approves slower than one person.
A bank’s executives, a regulator, a family running a welfare society. Only the scale of the variables changes.
From the consulting years: wherever the variables create the most financial distortion, that’s where the change comes from.
I stayed away from the restaurant for 50 days. Revenue held. Then a hygiene complaint came in. I’d asked whether it makes money without me, not whether it’s still good.
What I can’t claim: one complaint isn’t a pattern.
Build the taxonomy first. Most disagreements turn out to be misclassification.